Frequently Asked Questions
Everything you need to know about your LOVALL experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please use our online portal to generate a return label.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Do you ship internationally?
Yes, LOVALL ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How should I care for my LOVALL garments?
To maintain product quality, we recommend washing items inside out on a cold cycle and avoiding tumble dryers. Always check the specific care label on your garment.